Exchange & Refund

  1. Dhaani does not offer any ‘Exchange’ or ‘Returns’ for any of products.
  2. All products purchased from our Site can be exchanged within 07 days only if:
    • Exchange request is made within the stated time frame/limit.
    • The item(s) is faulty, damaged or defective at the time of delivery.
    • The received product(s) differed from the original order.

      In such cases, claims can only be entertained if they are made within 07 days of the original order date.

      Please email pictures of the defective item to help@dhaani.pk call at +92 322 211129 within 7 days after order delivery in case to raise a dispute. Dhaani Management will look at each dispute on an individual basis and will make every effort to be fair to both parties.

      Once we receive the item our team will review the damage-once the dispute is settled fairly we will issue a replacement of the same value against the product mentioned in the invoice and send it with the next order made by the customer.

  1. In case of exchange customer will be responsible for all shipping, handling costs.
  2. Discounted Items cannot be Returned / Exchanged.

Order Cancellation

  1. Dhaani does not offer a “refund” or “money back guarantee” on purchased items.
  2. Customers paying via Credit Card or PayPal may cancel within 24 hours of placing the order. If cancelled within 24 hours then fully money back depending on the time taken by the bank.

We do not store Credit card details nor do we share customer details with any 3rd parties

Product Disclaimer

  1. Dhaani  makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during shoots which may differ from original products slightly. 

    Please bear in mind that colors in pictures may vary slightly from actual item due to the lighting during photo shoot, your device display settings or printing quality of catalog and/or inlay cards.
  2. All details of Dhaani’s products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product description before making an order.